Refunds Specialist Job – West Palm Beach, FL

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Now Hiring: Refunds Specialist

Under the direct supervision of the Finance team, the Refunds Specialist is responsible for analysis of credit balances for refund or adjustment to the patient's account. Performs accurate and timely reimbursements to patients and insurances according to MD Now policy.  Provides excellent customer service and support to patients.

Tasks and Responsibilities
  • Thoroughly reviewing accounts with credit balances from our credit balance reports or refund requests from insurance, patients and clients
  • Processing refunds via credit cards and sending refund check batches through weekly bank upload
  • Gathering data for physical refunds requests to be sent to patients and insurances
  • Working with the billing team to ensure we receive the information required from insurance companies for regarding account reimbursement
  • Performing ad-hoc requests on behalf of the Finance / Treasury team – i.e. support payment posting projects, month-end close activities, clerical support, etc.
Knowledge, Skills & Abilities
  • Competent use of computer systems – medical billing system
  • Effective communication abilities for phone contacts with patients to resolve issues
  • Customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members of diverse ages and backgrounds
  • Problem-solving skills to research and resolve discrepancies
  • Ability to work well in a team environment. Being able to prioritize, ask for additional support when needed, and handle conflict in a reasonable fashion
  •  Ability to work within a fast-paced environment
Qualifications Required
High School diploma
Two years of college and/or an Associate Degree (AA) preferred
2+ years of experience working in a medical business office preferred
Knowledge of medical billing highly desirable
Computer Skills: Excel, Word, MS Outlook
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